Privacy Policy
INTRODUCTION Strata Legal Australia (referred to as “we,” “us,” or “our”) is committed to safeguarding the privacy and security of personal information collected in the course of providing strata legal services in Australia. This policy outlines how we collect, use, disclose, and protect personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
WHO DOES THIS PRIVACY POLICY APPLY TO? This policy applies to any individual whose personal information we collect, including clients, prospective clients, employees, contractors, and third parties involved in strata legal matters. It does not apply to acts and practices related to employee records of our current and former employees.
WHAT INFORMATION DOES THIS PRIVACY POLICY APPLY TO? Personal information includes any information or opinion that identifies an individual. This may include, but is not limited to, contact details, financial and property ownership details, legal matters related to strata disputes, and other relevant information necessary for legal services.
HOW DO WE MANAGE PERSONAL INFORMATION? We manage personal information by: (a) Training staff on privacy obligations; (b) Implementing security measures such as unique logins and restricted access to sensitive data; (c) Regularly reviewing privacy compliance; (d) Appointing a privacy officer to oversee privacy matters and handle complaints; (e) Providing privacy statements when collecting information.
Individuals may request to remain anonymous or use a pseudonym where feasible, subject to our professional obligations and ability to provide legal services without their full identity.
WHAT TYPES OF PERSONAL INFORMATION DO WE COLLECT? We collect and hold different types of personal information, including: (a) Contact details (name, phone number, email, address); (b) Strata property details and ownership records; (c) Financial and payment information; (d) Legal matter details, including dispute records; (e) Professional or trade association memberships; (f) Insurance information; (g) Sensitive information where required for legal proceedings.
Where possible, we limit the collection of personal information to what is necessary to provide strata legal services.
HOW AND WHEN DO WE COLLECT PERSONAL INFORMATION? We collect personal information directly from individuals when they engage our services, as well as from: (a) Strata managers and body corporate representatives; (b) Government agencies (e.g., Land Titles Office, ASIC); (c) Financial institutions; (d) Other legal practitioners; (e) Publicly available sources.
HOW DO WE HOLD PERSONAL INFORMATION? We store personal information securely: (a) Physically, in secure office locations and storage facilities; (b) Electronically, through encrypted databases and cloud storage providers within Australia; (c) Using access controls such as security cards, passwords, and designated storage areas.
Despite our security measures, we cannot guarantee complete protection from unauthorized access (e.g., cyberattacks).
WHY DO WE COLLECT, HOLD, USE, OR DISCLOSE PERSONAL INFORMATION? We use and disclose personal information primarily to provide strata legal services, including: (a) Advising and representing clients in strata disputes; (b) Managing client relationships and legal matters; (c) Complying with legal obligations; (d) Communicating legal updates and industry insights; (e) Processing payments and financial transactions.
We may also disclose personal information to: (a) Courts and tribunals; (b) Government agencies; (c) Other legal professionals involved in a case; (d) Third-party service providers assisting with administrative tasks; (e) Insurance companies where applicable.
DO WE DISCLOSE INFORMATION OVERSEAS? We generally do not disclose personal information to overseas recipients unless required for a legal matter or with explicit consent. If we engage service providers with overseas data storage, we take reasonable steps to ensure compliance with Australian privacy laws.
HOW DO WE HANDLE DATA BREACHES? We have a data breach response plan to manage incidents involving unauthorized access, loss, or disclosure of personal information. We will notify affected individuals and the Privacy Commissioner if a breach is likely to cause serious harm.
HOW CAN YOU ACCESS AND CORRECT YOUR PERSONAL INFORMATION? Individuals may request access to their personal information or request corrections by contacting us. We may refuse access in limited circumstances, such as where disclosure would breach confidentiality obligations. Proof of identity may be required before providing access.
COMPLAINTS If an individual believes we have breached their privacy rights, they may submit a written complaint to our privacy officer. If unresolved, they may escalate the complaint to the Office of the Australian Information Commissioner.
CONTACT DETAILS
Strata Legal Australia
Address: PO Box 609 SPRING HILL QLD 4004
Phone: (07) 3218 3500
CHANGES TO THIS POLICY We may update this policy periodically. The latest version will always be available on our website.
This policy was last updated on 11 February 2025. If you have any questions or concerns, please contact us.